01
day 0
Kickoff call.
One call. Your block, your regulars, what a good night looks like.
how it works
The first 90 days.
One call to start. One conversation a week, after.
90-day arc
day 0 → week 12
day 0kickoff
week 1wire-up
week 2first sends
week 4first cohort
week 8block intel
week 12weekly cadence
one call to start
▸ one conversation a week, after
the timeline, expanded
Six checkpoints. Twelve weeks.
Each step is something you’ll see.
02
week 1
We wire up your data.
Sales or guest list — we connect to what you already use.
03
week 2
First messages go out.
Win-backs and the first wave triggers, in your voice.
04
week 4
First cohort comes back.
Receipts. Who walked in, off which message, which night.
05
week 8
Block intelligence kicks in.
Subtler signals fire — neighbor closures, weather shifts, who’s nearby.
06
week 12
Weekly review cadence.
Tune copy, channels, timing together. No dashboard to babysit.
operator faq
Questions operators ask.
getting started
01What data do you need from me?+
A POS connection (Square today; Toast, Clover, Shopify next) or a guest list export. We pull your sales and customer history; nothing about your customers’ payment instruments leaves your provider.
02Toast / Square / Resy / OpenTable?+
Square is live. Toast, Clover, Resy, and OpenTable are next on the integration list. If you use something else, we’ll tell you honestly when it’ll be supported — or accept a CSV until we ship it.
03What neighborhoods are you in?+
Early access is open in select neighborhoods we have block-level signals for. Tell us your zip code and we’ll say if we’re ready, or roughly when.
the messages
01Who writes the messages?+
CityOS drafts in your voice; you tune it once and approve before things go live. After the first weeks, you decide which message types auto-send and which still wait for your sign-off.
02Who decides who gets reached?+
CityOS scores each customer against their own cadence and the night’s signal. You see the queue. You can pause anyone, exclude segments, or hold a list back.
03What channels?+
SMS and email today, picked per person based on what they actually open. We register your SMS sender with the carriers as part of setup — this is required and we handle it.
04How do I know it worked?+
Receipts you can trust. Who walked in off which message, which night. Weekly review with the team building the loop around your room. No dashboard to babysit.
trust & control
01Can I pause it?+
Yes — any moment, by category, or entirely. There’s no annual lock-in after the first 90 days.
02What does it cost?+
Three layers, priced to fit your room. Most operators start at the local layer. See pricing.
03Is my customer data safe?+
Your data stays yours. We never resell, never share with another merchant. DPA on every contract.
See what the loop does on your block.
join early access →