Cookies do the boring work behind login, chat, and analytics. Below is what ours look like — and the button to change your mind.
01 · Introduction
Introduction
This Cookie Policy explains how CityOS, Inc. (“CityOS”, “we”, “us”, or “our”) uses cookies and similar technologies on our website cityos.ai and any related pages or services.
By using our website, you agree to the use of cookies as described here. You may manage your cookie preferences at any time through our cookie banner or browser settings.
02 · What are cookies
What are cookies?
Cookies are small text files stored on your device when a website loads in your browser. They help the website function properly, enhance security, improve user experience, and allow us to analyse performance so we can identify what works and where improvements are needed. This Cookie Policy explains what cookies are, how we use them, what types of cookies we use, and how you can manage your cookie settings.
03 · How we use cookies
How do we use cookies?
Like most online services, our website uses both first-party and third-party cookies for various purposes. First-party cookies are primarily necessary for the website to function properly and do not collect any personally identifiable data.
Third-party cookies on our website help us understand how the site performs, track how visitors interact with it, maintain and secure our chat and form features, and improve the overall user experience.
04 · Types of cookies
Types of cookies we use
Necessary cookies are required to enable the basic features of this site, such as
providing secure log-in, enabling form submissions, protecting the site from malicious traffic, and
storing your consent preferences. These cookies do not store any personally identifiable data.
Cookie
Duration
Description
cookieyes-consent
1 year
Used by CookieYes to remember visitors’ cookie consent preferences.
Ensures preferences are applied on subsequent visits. Does not collect or store personal
information.
__hssrc
Session
Used by HubSpot to determine if the visitor has restarted their
browser. If this cookie is missing, HubSpot treats the session as new.
__hssc
1 hour
Used by HubSpot to keep track of sessions and determine whether the
session count and timestamps in the __hstc cookie should be updated.
__cf_bm
1 hour
Used by Cloudflare to distinguish between humans and bots. Helps
protect the site from automated abuse.
_cfuvid
Session
Used by Cloudflare as part of Bot Management. Allows Cloudflare to
apply rate-limiting and security checks to maintain site performance and security. Used only
for session validation and rate limiting. Does not identify individual users or track
browsing behavior.
Functional cookies enable enhanced website features such as maintaining live chat
sessions, remembering visitor preferences, and ensuring a smoother support experience. These cookies do
not collect sensitive personal data.
Cookie
Duration
Description
cw_conversation
1 year
Used by the live chat tool (powered by Chatwoot via Hiver) to store
chat
session details and recognize returning visitors.
apt.uid
1 year
Used by Hiver to identify returning chat users and maintain continuity
between conversations.
apt.sid
1 hour
Used by Hiver to manage a single chat session during a browsing
session.
locale
Never Expires
Used by Facebook to enhance the user's browsing experience on the
website,
and to provide the user with relevant advertising while using Facebook’s social media
platforms.
Analytics cookies help us understand how visitors interact with our website. These
cookies collect information such as page views, traffic sources, session duration, and user behavior so
we can improve website performance.
Cookie
Duration
Description
_ga
1 year 1 month 4 days
Used by Google Analytics to distinguish unique users and track usage
data.
Stores information anonymously.
_ga_*
1 year 1 month 4 days
Used by Google Analytics to store and count page views.
_ga_TNR2L8WGFJ
2 years
Used by Google Analytics to maintain session state for our analytics
property associated with Measurement ID.
__hstc
6 months
HubSpot’s main analytics cookie. Tracks visits, timestamps, and session
count to understand user interactions over time.
hubspotutk
6 months
Stores a unique (hashed) visitor ID. Sent to HubSpot on form
submissions to
help deduplicate contacts. Does not store personally identifiable information.
05 · Manage preferences
Manage cookie preferences
You can modify your cookie settings anytime by clicking the ‘Consent Preferences’ button above. This will allow you to revisit the cookie consent banner and update your preferences or withdraw your consent immediately.
Additionally, different browsers offer various methods to block and delete cookies used by websites. You can adjust your browser settings to block or delete cookies. Below are links to support documents on how to manage and delete cookies in major web browsers.
If you are using a different web browser, please refer to its official support documentation.
Customize Consent Preferences
We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below.
The cookies that are categorised as "Necessary" are stored on your browser as they are essential for enabling the basic functionalities of the site. We also use third-party cookies that help us analyse how you use this website, store your preferences, and provide the content and advertisements that are relevant to you. These cookies will only be stored in your browser with your prior consent.
You can choose to enable or disable some or all of these cookies but disabling some of them may affect your browsing experience.
NecessaryAlways Active
Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.
Functional
Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.
Performance
Performance cookies are used to understand and analyse the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Advertisement
Advertisement cookies are used to provide visitors with customised advertisements based on the pages you visited previously and to analyse the effectiveness of the ad campaigns.
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