early access · open
CityOS reads your sales and reads your neighborhood. Pulls your regulars back before you’d have noticed they were gone. Times the message to the night your block is about to go soft, or loud, or weird.
Not a CRM. Not a campaign tool. Something local.
for cafés, kitchens, bars, salons, supper clubs — anyone trying to fill a room.
how it works
connects to your POS. knows who’s drifting, who’s loyal, who’s new. the Tuesday regular who hasn’t been in for six weeks. the birthday table that never rebooked. the customer who used to come in at 7 and stopped.
no segments to build. no lists to clean.
“we saved your usual spot.”
▸ sent 4:12pm · opened 4:14pm → booked
watches the shape of your neighborhood. events that fill rooms or empty them. weather shifting tomorrow. the convention center loading in. the nights your block tends to run hot or go quiet.
context your POS will never see.
the 3pm lull, starting soft · hour
▸ pace -34% vs last 4 tuesdays · rain clearing 3:10p
22 regulars due for a visit · nudged 2:48p
▸ before the room goes empty → 11 walked in
Then sends the right message — SMS or email, whichever they actually read — to the right person at the right moment. One at a time, in your voice. Not a blast.
The easy replies (hours, menu, are-you-open-monday) get handled in your voice, 24/7. You step in when it matters.
one tuesday
A bridal expo at the convention center wraps at 9 tomorrow. A few hundred people leave thinking about food.
→ event · your category on the rise
A nearby venue just hit capacity. The people it’s turning away are walking.
→ signal · neighborhood demand spilling over
Tomorrow’s forecast just shifted to humid and 80°. The kind of day that fills your patio with last-minute blowouts.
→ forecast · weather in your favor by 2pm
get started
connect your POS (Square today; Toast, Clover, Shopify next). we pull in your regulars and your sales history, and set up SMS and email through your verified sending. we plug you into the neighborhood layer for your block.
we register your SMS channel with the carriers. this is a hard requirement; no tool can skip it.
a 20-minute call to tune the voice and approve the first messages.
your first winbacks go out. you see the seats.
we’ll write back within a day · no demo, just a real conversation
early partners: founding pricing locked for 24 months, direct line to the team, and a say in what CityOS reaches next.
field report · one tuesday, one operator
every business has its own version of this evening.
a few more moments today
Your café. Two of your top-10 regulars haven’t ordered in 18 days. Both walk past at 8:10.
→ purchase gap · their usual queued for mobile pickup, one-tap reorder sent
Your studio. Three cancellations this morning. Thursday’s 2pm block is now 60% open.
→ booking cancellations · waitlist texted, last-minute slot pushed to 24 regulars due for a cut
Your kitchen. Tonight’s 7pm reservations are pacing 30% under a normal Wednesday. A nearby venue just hit capacity.
→ reservation pace + neighborhood signal · prix-fixe upgrade offered, walk-in hold released early
Your supper club. The waitlist for thursday’s seating is now 2x the seats.
→ waitlist depth · second seating opened, the 20 oldest entries texted first
Your run club. Tomorrow’s 6am is 12 RSVPs short of breakeven for the coffee partner.
→ rsvp pace · nudging 80 lapsed members, swapping the post-run special to hot drinks
Your bar. The watch-party group from last month — 46 people — none have rebooked.
→ group recency · the host texted a held back-room for next saturday’s game
early partners
“It told me twenty-two of my regulars hadn’t been in for a month. By Friday, eleven had walked back through the door.”
“There used to be a 40-minute gap between every appointment. Now CityOS pings the right regular to fill it. Not just anyone with a coupon.”
“Thursday supper club and Saturday birthday buyout pull totally different people. CityOS knows which regulars show up for which night.”
we’ll write back within a day · no demo, just a real conversation
